Key Facts about the projects
At a glance
Client
Industry
Renewable Energy
Company Size
3500+
Key Outcome
1h
Time saved per salesperson per day
1.
Challenge
Comprehensive sales enablement for technically sophisticated products
Technically sophisticated products: Combinations of solar systems, storage systems and heat pumps as well as the new smart electricity tariff.
Scattered knowledge: Information is spread across different platforms, making access difficult.
Time-consuming searches: Sales teams spend a lot of time trying to find the right information to respond to customer inquiries with the customer in mind.
Comprehensive sales enablement for technically sophisticated products
Technically sophisticated products: Combinations of solar systems, storage systems and heat pumps as well as the new smart electricity tariff.
Scattered knowledge: Information is spread across different platforms, making access difficult.
Time-consuming searches: Sales teams spend a lot of time trying to find the right information to respond to customer inquiries with the customer in mind.
Comprehensive sales enablement for technically sophisticated products
Technically sophisticated products: Combinations of solar systems, storage systems and heat pumps as well as the new smart electricity tariff.
Scattered knowledge: Information is spread across different platforms, making access difficult.
Time-consuming searches: Sales teams spend a lot of time trying to find the right information to respond to customer inquiries with the customer in mind.
2.
Solution
Structured training & AI-powered knowledge management
Enpal's Sales Department uses Elephant's AI Coursebuilder to create interactive learning content to get sales employees onboard faster and provide targeted training on important product information.
Thanks to the AI Assistant, sales managers have direct access to relevant knowledge and always have the right answers for their customers.
Team leaders have a valuable overview of the levels of knowledge at all times via comprehensive analytics and dashboards and - using surveys - also of the mood in the respective teams.
Structured training & AI-powered knowledge management
Enpal's Sales Department uses Elephant's AI Coursebuilder to create interactive learning content to get sales employees onboard faster and provide targeted training on important product information.
Thanks to the AI Assistant, sales managers have direct access to relevant knowledge and always have the right answers for their customers.
Team leaders have a valuable overview of the levels of knowledge at all times via comprehensive analytics and dashboards and - using surveys - also of the mood in the respective teams.
Structured training & AI-powered knowledge management
Enpal's Sales Department uses Elephant's AI Coursebuilder to create interactive learning content to get sales employees onboard faster and provide targeted training on important product information.
Thanks to the AI Assistant, sales managers have direct access to relevant knowledge and always have the right answers for their customers.
Team leaders have a valuable overview of the levels of knowledge at all times via comprehensive analytics and dashboards and - using surveys - also of the mood in the respective teams.
3.
Key Features
AI Coursebuilder: Fast creation of interactive learning content.
Mobile app with messaging & surveys: Flexible, playful learning anytime, anywhere. Disseminate important updates quickly via messages with read confirmation.
AI assistant: Direct access to relevant information in customer communication.
Structured learning paths: Fast onboarding and targeted transfer of relevant knowledge.
AI Coursebuilder: Fast creation of interactive learning content.
Mobile app with messaging & surveys: Flexible, playful learning anytime, anywhere. Disseminate important updates quickly via messages with read confirmation.
AI assistant: Direct access to relevant information in customer communication.
Structured learning paths: Fast onboarding and targeted transfer of relevant knowledge.
AI Coursebuilder: Fast creation of interactive learning content.
Mobile app with messaging & surveys: Flexible, playful learning anytime, anywhere. Disseminate important updates quickly via messages with read confirmation.
AI assistant: Direct access to relevant information in customer communication.
Structured learning paths: Fast onboarding and targeted transfer of relevant knowledge.
"I see Elephant as a tool that gives me the opportunity to access information independently, without having to ask someone. Of course, that gives me a sense of security."
Sales Manager:in
"I see Elephant as a tool that gives me the opportunity to access information independently, without having to ask someone. Of course, that gives me a sense of security."
Sales Manager:in
"I see Elephant as a tool that gives me the opportunity to access information independently, without having to ask someone. Of course, that gives me a sense of security."
Sales Manager:in
4.
Results
More knowledge - higher conversion rates
Higher conversion rates: Direct knowledge transfer via the app improves customer interactions.
Time savings: Sales staff save up to 1 hour a day thanks to the AI assistant.
Faster productivity: Structured and efficient learning paths significantly shorten the time it takes for new employees to become productive.
Independent working: Employees can retrieve the information they need independently.
50% fewer queries: Team leaders benefit from a significant reduction in workload as the AI companion answers most questions directly.
More knowledge - higher conversion rates
Higher conversion rates: Direct knowledge transfer via the app improves customer interactions.
Time savings: Sales staff save up to 1 hour a day thanks to the AI assistant.
Faster productivity: Structured and efficient learning paths significantly shorten the time it takes for new employees to become productive.
Independent working: Employees can retrieve the information they need independently.
50% fewer queries: Team leaders benefit from a significant reduction in workload as the AI companion answers most questions directly.
More knowledge - higher conversion rates
Higher conversion rates: Direct knowledge transfer via the app improves customer interactions.
Time savings: Sales staff save up to 1 hour a day thanks to the AI assistant.
Faster productivity: Structured and efficient learning paths significantly shorten the time it takes for new employees to become productive.
Independent working: Employees can retrieve the information they need independently.
50% fewer queries: Team leaders benefit from a significant reduction in workload as the AI companion answers most questions directly.
5.
Next Steps: Enpal's future with Elephant
Following the successful implementation of the platform, Enpal is planning further optimisations:
Expanding the range of courses: Additional training on new products and service offerings.
Optimisation of the knowledge database: Introduction of additional functions based on employee feedback.
International scaling: Use the platform to train employees in new markets.
Following the successful implementation of the platform, Enpal is planning further optimisations:
Expanding the range of courses: Additional training on new products and service offerings.
Optimisation of the knowledge database: Introduction of additional functions based on employee feedback.
International scaling: Use the platform to train employees in new markets.
Following the successful implementation of the platform, Enpal is planning further optimisations:
Expanding the range of courses: Additional training on new products and service offerings.
Optimisation of the knowledge database: Introduction of additional functions based on employee feedback.
International scaling: Use the platform to train employees in new markets.
